FAQ

Our employee’s take the following precautions & measures to fight against the spread of germs and viruses. Our Home Specialist’s are taking steps to do their part in keeping everyone healthy. This includes:

Washing hands regularly

Disinfecting equipment between each job.

Staying home when they are not feeling well.

Wearing masks from start to finish

Practice social distancing in your home, as appropriate.

If you would like any additional measures taken contact us directly.

Do’s:

Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)

All exterior surfaces in all rooms

Floors are mopped and vacuumed

Bathroom (complete toilet clean, shower, handles, tub, drain, bathroom sink)

Bedroom shelving, nightstands, bed frames, tidy up bed)

All window sills

Don’ts:

All Extras are not included (must be selected for an additional cost)

The extra time included in deep cleans allows for more detailed work in the above mentioned Do’s.

Do’s:

Everything included in a regular clean +

Baseboards

Light switches & Door handles

Detailed Dusting

Back Splashes and Faucet Fixtures are polished

Light organization of all rooms (for detailed organization select add on)

Extra hour included for high detail areas

Don’ts:

All Extras are not included (must be selected for an additional cost)

When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service. These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.

Move in/move out clean includes everything in a regular and deep clean as well

A deep clean is recommended for all first time cleaning by Tidy Up Residential Cleaning. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard 2 hour clean.

If you cancel before 48 hours you will receive a full refund to the payment information on file.

If you cancel within 48 hours of your booking, your booking is credited to you to use whenever you’d like, think of it as store credit.

If you cancel within 24 hours, it is a non refundable full charge.

We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ for further information.

Yes, we offer monthly, bi-weekly and weekly cleaning and at a discount too! 15% discount for monthly cleaning, 20% discount for bi-weekly cleaning and 25% discount for weekly cleaning!

No, Unless it’s within the 48 hour window. Within this two day window if you decide to cancel, the clean will be credited to your account at no penalty for future use.

No we do not clean unfinished bacements or outside of the home. Our insurance only allows us to clean inside finished parts of homes.

You do not! However if it’s your first time signing up for a cleaning, initial introductions always help develop the personable relationship with your cleaner.

Yes! It is actually preferred after the initial visit. This way we’re not holding you up if you have to be at work or have plans to be out.

Yes we are insured for up to 1 million dollars in general liability damage.

This seldomly occurs but accidents do happen. Please contact us immediately to work with our insurance to get the object of value replaced.

As much as Tidy Up Residential Cleaning loves your furry friends we require all animals to be put away when the cleaner arives to your home if nobody is home or if the animal is agressive in any way. If an animal needs to be put away then our cleaners will not go into the room or area that the animal is in for the safety of our cleaners and the animal.

Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your cleaner.

We do not! This is a strict policy as we’re adamant to provide an awesome experience for the customer, but equally providing the safest working conditions for our cleaners.

Our cleaners are federally and state wide background checked we vet the best, and get rid of the rest!

We use all natural cleaning supplies for 99% of our cleaning and try our best to avoid harsh cleaning materials. In some rare instances harsh chemicals are strictly used on tough to clean areas. For example, a glass shower door with tough calcium buildup will require CLR to clean.

No, are rates are calculated by the information you provide from our services page. We provide some of the lowest rates in the industry and are proud of it!

An additional booking must be made. In most cases this is because the lack of cleanliness required more time to begin with. Be sure to be honest and accurate with your booking information to avoid any additional required bookings.

If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.

When you book an apointment be sure to choose the current level of cleanliness of your home. This ensures the proper amount of time is allocated to cleaning your home during your scheduled booking. Improper booking information will require you to reschedule at full rate.

Areas that are often left cluttered will have the added time for proper organization. Some areas that are often left unorganized are pantry’s, bedroom closets, bathroom counters, entryways, kitchen counters, etc.