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The Ins And Outs of How We Do Business

  • Covid-19 Measures
    Our employee’s take the following precautions & measures to fight against the spread of germs and viruses. Our Home Specialist’s are taking steps to do their part in keeping everyone healthy. This includes: Washing hands regularly Disinfecting equipment between each job. Staying home when they are not feeling well. Wearing masks from start to finish Practice social distancing in your home, as appropriate. If you would like any additional measures taken contact us directly.
  • What is included in a regular clean?
    Do’s: Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top) All exterior surfaces in all rooms Floors are mopped and vacuumed Bathroom (complete toilet clean, shower, handles, tub, drain, bathroom sink) Bedroom shelving, nightstands, bed frames, tidy up bed) All window sills Don’ts: All Extras are not included (must be selected for an additional cost) The extra time included in deep cleans allows for more detailed work in the above mentioned Do’s.
  • What Is Included In A Deep Clean?
    Do’s: Everything included in a regular clean + Baseboards Light switches & Door handles Detailed Dusting Back Splashes and Faucet Fixtures are polished Light organization of all rooms (for detailed organization select add on) Extra hour included for high detail areas Don’ts: All Extras are not included (must be selected for an additional cost)
  • What Is Included In A Move In/Move Out Clean?
    When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service. These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners. Move in/move out clean includes everything in a regular and deep clean as well
  • What Service Should I Get As A First Time Client?
    A deep clean is recommended for all first time cleaning by Tidy Up Residential Cleaning. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard 2 hour clean.
  • Cancellations And Refunds
    If you cancel before 48 hours you will receive a full refund to the payment information on file. If you cancel within 48 hours of your booking, your booking is credited to you to use whenever you’d like, think of it as store credit. If you cancel within 24 hours, it is a non refundable full charge.
  • Is There A Rescheduling Fee?
    We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ for further information.
  • Do You Offer Weekly Cleaning?
    Yes, we offer monthly, bi-weekly and weekly cleaning and at a discount too! 15% discount for monthly cleaning, 20% discount for bi-weekly cleaning and 25% discount for weekly cleaning!
  • What If I Want To Skip This Weeks Clean? Will I Still Be Charged?
    No, Unless it’s within the 48 hour window. Within this two day window if you decide to cancel, the clean will be credited to your account at no penalty for future use.
  • Do You Clean Unfinished Bacements Or Outside Of The Home?
    No we do not clean unfinished bacements or outside of the home. Our insurance only allows us to clean inside finished parts of homes.
  • Do I Have To Be Home When The Cleaners Arrive Or Depart?
    You do not! However if it’s your first time signing up for a cleaning, initial introductions always help develop the personable relationship with your cleaner.
  • Can I Leave A Key?
    Yes! It is actually preferred after the initial visit. This way we’re not holding you up if you have to be at work or have plans to be out.
  • Is Tidy Up Resdiential Cleaning Insured?
    Yes we are insured for up to 1 million dollars in general liability damage.
  • What If Something Breaks?
    This seldomly occurs but accidents do happen. Please contact us immediately to work with our insurance to get the object of value replaced.
  • Are My Animals Ok To Be Left Out?
    As much as Tidy Up Residential Cleaning loves your furry friends we require all animals to be put away when the cleaner arives to your home if nobody is home or if the animal is agressive in any way. If an animal needs to be put away then our cleaners will not go into the room or area that the animal is in for the safety of our cleaners and the animal.
  • Is Tipping Normal? If So How Much?
    Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your cleaner.
  • Do You Clean If People Smoke Indoors?
    We do not! This is a strict policy as we’re adamant to provide an awesome experience for the customer, but equally providing the safest working conditions for our cleaners.
  • Are Your Cleaners Background Checked?
    Our cleaners are federally and state wide background checked we vet the best, and get rid of the rest!
  • Do You Use Toxic Cleaners?
    We use all natural cleaning supplies for 99% of our cleaning and try our best to avoid harsh cleaning materials. In some rare instances harsh chemicals are strictly used on tough to clean areas. For example, a glass shower door with tough calcium buildup will require CLR to clean.
  • Are Your Prices Negoitable?
    No, are rates are calculated by the information you provide from our services page. We provide some of the lowest rates in the industry and are proud of it!
  • What If My Chosen Service Isn't Done In Time?
    An additional booking must be made. In most cases this is because the lack of cleanliness required more time to begin with. Be sure to be honest and accurate with your booking information to avoid any additional required bookings.
  • What If I’m Not Satisfied With My Cleaning After They Leave?
    If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.
  • What If My Home Requires More Time Than What It Was Booked For?
    When you book an apointment be sure to choose the current level of cleanliness of your home. This ensures the proper amount of time is allocated to cleaning your home during your scheduled booking. Improper booking information will require you to reschedule at full rate.
  • What Can I Expect When I Add Organization To My Booking?
    Areas that are often left cluttered will have the added time for proper organization. Some areas that are often left unorganized are pantry’s, bedroom closets, bathroom counters, entryways, kitchen counters, etc.

Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

We accept all major credit and debit cards, cash and checks.

Cancellation Policy

Cancel before 48 hours to get a full refund, cancel before 24 hours and get store credit. Any cancellations made within 24 hours is a non refundable full charge.

Discounts For Reoccurring Cleaning

We offer 10% off monthly cleanings, 15% off bi-weekly cleanings and 20% off weekly cleanings! Ask about our discounts when booking your cleaning appointment.

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